Customer Success Engineer II (Cork)
Core
Provide weekend technical support for Qumulo's cloud data platform, troubleshooting storage issues across AWS, Azure, Google Cloud, and on-premises clusters.
Role type
Senior IC Customer Success Engineer (Technical Support)
Builds
Qumulo cloud data platform for enterprise workloads in media, healthcare, finance, and energy
Domain
Enterprise storage, cloud infrastructure, hardware diagnostics
Deliverable
client delivery
Required skills
Linux diagnostics, networking (VLANs, jumbo frames, link aggregation), hardware troubleshooting (SSD/HDD/NIC/PSU), cloud platforms (AWS/Azure/GCP), RMA processes, English communication
Preferred skills
Python/Bash scripting, NFS/SMB file storage, Active Directory, AWS/Azure certifications, experience with NetApp/Dell PowerScale/Pure
Technologies
Qumulo, AWS, Azure, Google Cloud, Linux, HPE, Cisco, Supermicro, tcpdump, smartctl, iostat
Responsibilities
Own customer cases end-to-end via Slack/Teams/email/calls, troubleshoot permissions/performance/networking/file system behavior, diagnose and coordinate hardware replacements, manage complex issues with senior engineers, reproduce issues in lab, write knowledge base articles, flag product gaps to Engineering
Seniority
Senior, hands-on IC
