Principal Service Operations Specialist
Core
Champion IT service and support for internal customers at the Brisbane office, focusing on incident, request, and change management.
Role type
Principal Service Operations Specialist (IT Service Management) (via careerplan.io/jobs/c80e8e50-2cbd-4ea8-973e-ed3c6d3aa4b7-principal-service-operations-specialist-at-best-practice-software-pty)
Builds
IT service delivery and support operations for internal staff
Domain
Healthcare IT / Enterprise IT Operations
Required skills
ITIL incident/request/change management, complex desktop troubleshooting, Microsoft 365 administration, IT asset lifecycle management, knowledge base creation, standard procedure documentation, risk and compliance assessment
Preferred skills
Strong problem-solving, attention to detail, proactive issue anticipation, adaptability to fast-changing environments, cross-functional collaboration
Technologies
Microsoft 365, ITIL frameworks
Responsibilities
Champion IT service and support to internal customers; meet or exceed agreed service levels for response and resolution times; resolve complex desktop and end-user technology issues; manage the lifecycle of IT assets at the Brisbane site; write and maintain knowledge articles and standard procedures
Seniority
Principal, hands-on IC with strategic oversight