Customer Service Representative
Core
Manage customer orders throughout the full lifecycle from entry to delivery, resolving inquiries on product, pricing, shipping, and inventory within a healthcare environment.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and customer support workflows for healthcare clients
Domain
Healthcare / Order Management
Deliverable
product features
Required skills
ERP systems, bilingual communication (French/English), order lifecycle management, data accuracy, problem-solving, conflict resolution, cross-functional collaboration
Preferred skills
Healthcare sector experience, process improvement initiatives, cross-functional project contribution
Technologies
ERP systems
Responsibilities
Manage customer orders from entry through fulfillment and delivery; Handle inquiries regarding order status, product info, pricing, shipping, and inventory; Investigate and resolve discrepancies in material information and master data; Apply structured problem-solving to diagnose and resolve complex operational issues; Collaborate with cross-functional teams to address customer concerns and maintain smooth order processing; Identify opportunities to improve customer service processes and tools.
Seniority
Individual Contributor, mid-level (2+ years experience)