Tecnico Servicio al Cliente
Core
Intermediary between company and customer managing the order lifecycle from request to final billing, coordinating production deadlines, and handling logistics documentation.
Role type
Customer Care Technician (Order Management & Logistics)
Builds
Production reservations, shipping schedules, and customer order fulfillment for plant-based ingredients and pharmaceutical excipients.
Domain
Food Ingredients / Pharmaceutical Excipients
Deliverable
client delivery
Required skills
Order management, SAP proficiency, logistics coordination, invoicing, quality documentation compilation, customer database management, claim resolution, production scheduling, regulatory compliance knowledge.
Preferred skills
Knowledge of industrial environments, Pharmaceutical Laboratories experience, other European languages (French, German, Italian).
Technologies
SAP, Salesforce, ASPROVA
Responsibilities
Manage purchasing order flow and enter into SAP; coordinate production deadlines with Planning Technician; manage customer order departures and transport documentation; create invoices and compile quality documentation (COA, weight reports); manage product claims and credit notes; schedule production reservations based on forecasts; provide personalized customer service via email, phone, and meetings.
Seniority
Mid-level, hands-on IC