Customer Support Consultant/Order Management WLO - French speaker
Core
Provide order processing and customer support for IDEXX Water, Livestock, Poultry, and Dairy products to customers and partners in Europe.
Role type
Customer Support Consultant / Order Management Specialist
Builds
Order administration and troubleshooting solutions for external clients and internal partners
Domain
Veterinary diagnostics and agricultural water safety
Deliverable
client delivery
Required skills
Fluent French and English, 2-3 years experience in customer support or order management, experience with Salesforce, experience with commercial administrative processes, proficiency with SAP
Preferred skills
Fluency in another European language, experience with CRM systems
Technologies
Salesforce, SAP
Responsibilities
Assist clients with order placement and administration, troubleshoot order issues, guide sales reps and partners on the order process, utilize Salesforce and SAP for smooth operations, perform back-office tasks
Seniority
Mid-level, hands-on IC
