Customer Success Manager, SMB
Core
Own a scale portfolio of 300+ SMB accounts, using tech-touch and high-touch engagement to improve account health, retain customers, and grow revenue.
Role type
Customer Success Manager (SMB)
Builds
Customer retention and revenue growth for SMB clients using a compensation data platform
Domain
HR Tech / Compensation Management
Required skills
Portfolio management, tech-touch engagement, customer relationship building, commercial acumen, data-driven decision making, sales/account management
Preferred skills
HR tech / Reward experience, German or French language skills
Technologies
Automation tools, segmentation tools, one-to-many outreach platforms
Responsibilities
Manage a large portfolio of SMB customers, build rapport and trust with clients, negotiate and sell to meet revenue targets, share customer feedback to influence product roadmap, work cross-functionally with ops, marketing, support, and product teams
Seniority
Mid-level, hands-on IC