Technical Support Analyst, Tier 1

Toronto, OntarioFull-time2026-11-06 → 2026-11-09

Hybrid

Core

Frontline technical support expert resolving customer issues for an AI-powered learning platform via chat, video, and ticketing.

Role type

Tier 1 Technical Support Analyst

Builds

Seamless learning experiences for global organizations using Docebo's AI platform

Domain

EdTech / SaaS / AI-powered Learning Management Systems

Deliverable

client delivery

Required skills

Technical customer support, diagnostic problem-solving, verbal and written communication, technical documentation reading, multitasking, scheduling adherence

Preferred skills

LMS administration and configuration, CRM/ticketing tools (Zendesk, Salesforce, Jira)

Responsibilities

Deliver technical guidance via live chat, video, and calls; investigate root causes of software challenges; resolve technical hurdles and escalate complex issues; reference internal documentation; follow up to ensure issue resolution

About Docebo

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.