Service Management Analyst-Junior
Core
Junior analyst supporting IT Service Management (ITSM) operations to ensure the right people perform the right tasks at the right time for organizational outcomes.
Role type
Junior IT Service Management Analyst
Builds
IT service assurance and operational support
Domain
IT Service Management (ITSM)
Deliverable
dashboards & analysis
Required skills
ITIL principles, organizational skills, written communication, verbal communication, task prioritization, attention to detail, customer service focus
Preferred skills
ITIL Foundation certification, ServiceNow platform experience, service desk/infrastructure exposure, report generation, data analysis
Technologies
ServiceNow
Responsibilities
Manage multiple tasks within a structured environment, produce reports on service performance, engage with stakeholders
Seniority
Junior, entry-level IC
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