ServiceNow Administrator
Core
Day-to-day administration, configuration, and maintenance of the firm's ServiceNow platform, ensuring reliability, performance, and security while providing operational support.
Role type
ServiceNow Administrator
Builds
Core ITSM applications and internal business process automation
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, ITSM best practices, application development and scripting, form and list configuration, UI policy and business rule implementation, Flow Designer workflows, user and access control management, root cause analysis, data import/export, low-code solution implementation
Preferred skills
ServiceNow CSA certification, ITIL Certification, 1-3 years of ServiceNow experience
Technologies
ServiceNow, Flow Designer, Secret Server, BeyondTrust
Responsibilities
Administer and support core ITSM modules (Incident, Problem, Change, Request, Knowledge Management); Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows; Manage users, groups, roles, and access controls; Troubleshoot platform and application issues; Support data imports, exports, and basic integrations; Implement minor enhancements and low code solutions; Maintain platform documentation and knowledge articles; Support other applications (Secret Server and BeyondTrust)
Seniority
Individual Contributor
