IT Operations Intern
Core
Support daily IT operations, project delivery, and data analysis for Tencent's IT team in the US.
Role type
IT Operations Intern
Builds
IT service quality, delivery efficiency, and operational visibility
Domain
Enterprise IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
IT operations basics, project coordination, data analysis, Excel, stakeholder communication, documentation
Preferred skills
Power BI/Tableau, Jira/Confluence/ServiceNow, automation tools, scripting
Responsibilities
Support day-to-day IT operations including issue follow-up and operational reporting; Coordinate IT projects and track progress; Analyze IT operational data to identify trends and risks; Prepare dashboards, reports, and management summaries; Maintain internal knowledge bases and process documents; Communicate with stakeholders to clarify requirements and support issue resolution; Identify opportunities for workflow optimization and light automation
Seniority
Intern