Junior Change & Problem Manager
Core
Govern and operate Change Enablement and Problem Management practices to ensure service stability, controlled operational risk, and continuous improvement across IT services.
Role type
Junior Change & Problem Manager (ITSM)
Builds
Stable, predictable, and resilient IT services through risk-controlled changes and root cause analysis.
Domain
IT Service Management / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Change Enablement governance, Problem Management, Root cause analysis, Risk-based decision-making, ITSM tool administration, Trend analysis, CAB participation
Preferred skills
ITIL 4 Foundation certification, Dashboard creation, Continuous improvement methodology
Technologies
ServiceNow (Change, Problem, Incident modules)
Responsibilities
Assess, review, and approve changes based on risk and testing readiness; Drive root cause analysis for high-impact incidents; Ensure alignment between Incidents, Problems, and Changes; Analyze operational data to provide risk visibility and improvement actions.
Seniority
Junior, hands-on IC
