Customer Care Specialist
Core
Deliver high-quality customer service and manage enquiries across phone, email, social media, and other channels for Perth Airport's customers.
Role type
Customer Care Specialist
Builds
Customer experience and operational efficiency for airport operations
Domain
Aviation / Customer Service
Deliverable
client delivery
Required skills
multi-channel communication, CRM systems (Salesforce), Microsoft Office, stakeholder liaison, conflict resolution, process improvement
Preferred skills
proactive approach, attention to detail, team onboarding support
Responsibilities
Manage customer enquiries and feedback across multiple channels; monitor and manage social media interactions; process customer refunds; maintain accurate customer information in Salesforce; support Lost Property enquiries; contribute to customer experience initiatives; assist with new team member onboarding.