Customer Service Team Member (Overnight Full Time)
Core
Respond to customer inquiries and complaints via phone, email, live chat, and social media to provide exceptional service.
Role type
Customer Service Team Member
Builds
Customer support interactions across multiple channels
Domain
FinTech / Banking
Deliverable
client delivery
Required skills
Phone support, email support, live chat support, social media support, complaint handling, issue escalation, process improvement, IT navigation
Responsibilities
Provide exceptional customer service via phone, email, live chat and social media; Responding to customer complaints and escalating issues as necessary; Supporting a continuous improvement ethos within the contact centre; Actively seeking to improve processes and workflows.