Customer Service Rep.
Core
Providing professional service, answers, and solutions to Travel customers throughout the service process.
Role type
Customer Service Representative (via careerplan.io/jobs/92-00A-32-371-customer-service-rep-at-passportcard)
Builds
Customer support and resolution for travel inquiries
Domain
Travel industry
Deliverable
client delivery
Required skills
Verbal communication, complex case management, procedural adherence, full-cycle customer handling, service orientation, interpersonal skills
Responsibilities
Managing ongoing processes and handling complex service cases, taking full responsibility for customer handling from initial inquiry to resolution, delivering answers and solutions to customer inquiries