Customer Service Representative
Core
Deliver high-quality customer service across multiple channels (face-to-face, phone, email, web chat, social media) as the first point of contact for enquiries, registrations, complaints, and transactions.
Role type
Customer Service Representative
Builds
Customer satisfaction, loyalty, retention, and revenue growth
Domain
Education, Arts, Culture, Language
Required skills
Customer-facing experience, Computer literacy, English (C1), Local language proficiency
Preferred skills
Service-to-sales support experience, CRM and digital tools proficiency
Responsibilities
Handle enquiries, complaints, and registrations professionally; Maintain accurate customer records in CRM; Support operational processes (bookings, payments, refunds); Recommend relevant products and services; Provide feedback on customer needs and service issues.
Seniority
Individual Contributor