Officer, Contact Center
Core
Respond to customer inquiries via phone, email, and social media while resolving issues and guiding customers on banking services.
Role type
Contact Center Officer
Builds
Customer service interactions and case management records
Domain
Banking / Customer Support
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Empathy, Multitasking, Data confidentiality, Issue resolution, Escalation management
Responsibilities
Respond to customer inquiries via phone, email, and social media; Ensure customer requests are addressed promptly; Maintain strict confidentiality of customer data; Accurately identify and resolve customer issues; Document all customer interactions in the case management system; Collaborate with internal teams to ensure seamless resolution of customer concerns.