Client Support Representative
Core
Provide guidance, education, and solutions to top real estate agents to help them maintain their online presence and grow their businesses.
Role type
Client Support Representative (Customer Success)
Builds
AI growth platform for real estate professionals
Domain
Real Estate / SaaS
Deliverable
client delivery
Required skills
Live chat support, phone support, email communication, needs-based discovery, technical issue triaging, Salesforce proficiency, website design enhancement identification, active listening, technology translation
Preferred skills
Real estate experience, web development knowledge, project management
Responsibilities
Live chatting with clients to assist in real time, answering incoming calls, emailing clients with updates, uncovering upsell opportunities, coordinating with internal teams, managing case workload, triaging technical issues, supporting teammates
Seniority
Mid-level (2-5+ years experience)