Solutions Engineer (Product Expert) | Housing
Core
Act as a technical representative for Support Engineers to drive product launches, provide troubleshooting, and guide Customer Success Managers through implementations for EliseAI's housing and healthcare AI agents.
Role type
Solutions Engineer (Product Expert)
Builds
Self-serve launch tools and internal launch settings
Domain
SaaS / AI Agents / Housing & Healthcare
Deliverable
product features
Required skills
Product development and launch processes, technical troubleshooting, cross-functional collaboration, CRM and support ticketing systems, QA processes
Preferred skills
Developing self-serve tools
Technologies
CRM tools, support ticketing systems
Responsibilities
Conduct discovery sessions with new clients, develop and maintain roadmaps for self-serve launch tools, provide in-depth technical support and product demonstrations, guide Customer Success Managers through implementations, provide post-launch troubleshooting support, act as the representative for Support Engineers within the product area
Seniority
Mid-Senior, hands-on IC
