Associate Solutions Engineer | Housing
Core
Subject matter expert providing technical support and troubleshooting for EliseAI's AI agents in housing and healthcare sectors.
Role type
Associate Solutions Engineer (Technical Support)
Builds
Customer support workflows and bug resolution for AI agent platforms
Domain
SaaS / AI Agents / Housing & Healthcare
Deliverable
client delivery
Required skills
SQL queries, CRM usage, system configuration, root cause analysis, technical documentation, business impact assessment
Preferred skills
Zendesk, Salesforce, low-code/no-code tools, API testing, data visualization, event logging
Technologies
SQL, Zendesk, Salesforce, Retool, Google Sheets, Excel, DataDog, Postman, Tableau
Responsibilities
Troubleshoot customer issues using system knowledge and configuration data; Investigate root causes using SQL and logs; Document bugs and communicate fixes to clients; Advise clients on AI Assistant configuration best practices
Seniority
Junior to Mid-level, hands-on IC
