Account Manager
Core
Retain and expand revenue with existing customers through renewals, upsells, and expansion in the freight forwarding SaaS space.
Role type
Senior Account Manager (SaaS)
Builds
Revenue growth and customer retention for a digital freight forwarding platform
Domain
Logistics / Freight Forwarding / SaaS
Required skills
Account management, contract renewal, upselling, stakeholder management, strategic guidance, product adoption, sales execution, pipeline management, executive business reviews, client meetings, travel, data interpretation, CRM proficiency, web-based demos
Preferred skills
Freight forwarding or logistics service provider background, startup environment experience, AI tool adoption (beyond basic writing/research)
Technologies
Salesforce, AI tools (Gems, Projects, SlackBot)
Responsibilities
Manage contract renewals, upsells, and expansion opportunities; build relationships with key stakeholders; drive product adoption and identify growth opportunities; execute sales motions within existing book of business; maintain Salesforce pipeline; lead executive business reviews; conduct client meetings and demos; travel periodically to meet customers
Seniority
Senior, hands-on IC