Account Manager Italy
Core
Manage existing customer accounts for an AI phone agent platform, driving expansion revenue, upsells, and renewals while ensuring customer success and onboarding.
Role type
Account Manager (B2B SaaS)
Builds
AI phone agents for SMBs
Domain
AI / Telecommunications / SMB
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS sales, account management, upselling, renewals, expansion revenue, product understanding, AI literacy, Italian language proficiency
Preferred skills
Startup/scale-up experience
Technologies
AI phone agents
Responsibilities
Conduct review, discovery, and upsell conversations with existing customers; analyze usage to demonstrate automation impact; own expansion revenue quotas; ensure successful onboarding and optimal product usage; provide structured market feedback; collaborate with Customer Success, Product, and Marketing teams.
Seniority
Individual Contributor