(fluent Croatian & English) Technical Support Consultant (remote)
Core
Deliver technical support via chats and emails for global clients, troubleshooting hardware, software, and network issues.
Role type
Technical Support Consultant (IC)
Builds
Customer support interactions and incident resolution for SaaS, software, and hardware clients.
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Troubleshooting Windows OS, configuring antivirus/firewalls, network setup (ADSL, LAN, Wi-Fi), Office software support, CRM documentation, incident prioritization, cross-functional communication
Preferred skills
Linux knowledge
Technologies
Jira, Microsoft Windows (XP-11), macOS, Android, iOS, Microsoft Office, Internet Explorer/Chrome/Firefox
Responsibilities
Deliver customer support via chats and emails; Record and document incidents in CRM/Jira; Assess and prioritize incidents; Escalate issues to internal teams; Maintain deep understanding of client solutions; Handle sensitive data securely; Communicate with developers.
Seniority
Entry-level to Mid-level, hands-on IC
