(fluent Croatian & English) Technical Support Consultant (remote)
Core
Deliver technical support via chats and emails for SaaS, software, and hardware solutions, troubleshooting OS, network, and office software issues.
Role type
Technical Support Consultant
Builds
Customer support interactions and incident resolution
Domain
IT Support / SaaS / Consumer Tech
Deliverable
client delivery
Required skills
Troubleshooting Windows OS, configuring network connections, supporting office software, antivirus/firewall management, CRM documentation, incident prioritization
Preferred skills
Linux knowledge
Technologies
Windows (XP-11), macOS, Android, iOS, Jira, Microsoft Office, ADSL, Wi-Fi, 3G
Responsibilities
Deliver customer support via chat and email, record incidents in CRM/Jira, assess and prioritize incidents, escalate issues, maintain customer relationships, troubleshoot OS and network issues
Seniority
Entry-level to Mid-level, hands-on IC
