(fluent Croatian & English) Technical Support Consultant (remote)
Core
Deliver technical support via chats and emails for SaaS, software, and hardware solutions, troubleshooting OS, network, and office software issues.
Role type
Technical Support Consultant (IC)
Builds
Customer support interactions and incident resolution for enterprise clients
Domain
IT Support / SaaS / Enterprise Software
Deliverable
client delivery
Required skills
Troubleshooting Microsoft Windows OS, configuring antivirus/firewalls, supporting Microsoft Outlook and web browsers, installing/configuring internet and network connections, office software support (Word, Excel, Access, PowerPoint), analytical skills
Preferred skills
Linux knowledge
Technologies
Windows XP/7/8/10/11, macOS, Android, iOS, Jira, CRM, ADSL, cable, LAN, Wi-Fi, 3G
Responsibilities
Deliver customer support via chats and emails, record and document incidents in CRM/Jira, assess and prioritize incidents, escalate incidents to internal departments, build customer relationships, handle sensitive data securely, communicate with developers and cross-functional specialists
Seniority
Entry to Mid-level, hands-on IC
