Customer Growth Manager
Core
Shape and lead customer growth strategy across a portfolio of iconic retail brands, focusing on acquisition, retention, and lifetime value.
Role type
Senior Customer Growth Manager
Builds
Customer lifecycle programs, loyalty initiatives, and growth frameworks for multiple retail brands
Domain
Retail / Customer Growth & Lifecycle Marketing
Deliverable
product features
Required skills
CRM strategy, lifecycle marketing, customer data analysis, vendor management, commercial planning, stakeholder influence, multi-brand experience
Preferred skills
Omnichannel retail experience, loyalty program expertise, technology roadmap ownership
Technologies
Bloomreach, Amperity, Emarsys
Responsibilities
Develop customer growth roadmap and frameworks; optimize lifecycle journeys (welcome, VIP, reactivation); manage customer technology vendors; report on growth metrics; scale best practices across brands; partner with Brand GMs and marketing teams
Seniority
Senior, hands-on IC