Founding Customer Success Manager
Core
Champion Beam's expansion into Australia by ensuring partner success, driving product adoption of Beam Notes, and securing revenue growth through renewals and expansion.
Role type
Founding Customer Success Manager (Market Expansion)
Builds
Beam Notes (AI-powered note-taking and interpretation tool for frontline workers)
Domain
AI / SaaS / Social Impact / Frontline Care
Required skills
Relationship building, commercial acumen, negotiation, revenue ownership, data analysis, pilot evaluation, go-to-market strategy, process building
Preferred skills
Startup experience, adaptability, proactive problem solving, attention to detail
Technologies
Beam Notes, AI tools
Responsibilities
Onboard new partners, drive product adoption, project manage delivery, identify growth opportunities, lead pilot evaluations, gather customer insights, build customer success playbooks
Seniority
Mid-level, hands-on IC