Field Service Manager
Core
Lead a field service team to manage customer relationships, resolve service delivery issues, and ensure compliance with service level agreements for gaming machines.
Role type
Senior Field Service Manager
Builds
Service operations and customer satisfaction for land-based gaming machines
Domain
Gaming industry / Field Service
Deliverable
client delivery
Required skills
Team leadership, customer relationship management, P&L management, data analysis, WH&S compliance, inventory management, SLA monitoring
Preferred skills
Gaming industry experience
Responsibilities
Manage customer expectations and relationships, lead and mentor field service personnel, coordinate service contracts, perform venue and tool audits, manage parts inventory, examine data and manage dashboards, handle fault resolutions, coordinate P&L management
Seniority
Senior, hands-on IC