VIP Team Manager
Core
Manage a portfolio of high-value players and lead a small team of VIP account managers to deliver enhanced service and loyalty in the online gaming industry.
Role type
Senior IC VIP Team Manager
Builds
Customer loyalty and retention for high-value players
Domain
Online gaming / Sports betting
Deliverable
client delivery
Required skills
High-end customer service, team management, hospitality experience, online gaming industry knowledge, responsible gaming protocols, target achievement, Excel proficiency, organizational planning
Preferred skills
Sports knowledge, regulated industry experience, marketing process understanding
Responsibilities
Manage and retain a portfolio of High Value Players, Provide an enhanced proactive one stop service to encourage loyalty, Keep responsible gaming and Compliance at the heart of all we do, Develop relationships and offer tailored rewards through regular correspondence, Work alongside other FanDuel departments to increase customer experience, Meet pre-determined productivity, quality, and Service Level Agreement targets, Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements, Meet and host VIPs at Hospitality events, Manage, mentor and develop a team of VIP Account Managers to provide the above
Seniority
Senior, hands-on IC with team leadership