Service Delivery Manager (Central Region)
Core
Manage a team of 25 technicians to deliver maintenance, break-fix, installation, and health check services to retail clients, ensuring SLA compliance and profitability.
Role type
Service Delivery Manager
Builds
Retail store solutions (self-checkout, fuel rewards, payment systems)
Domain
Retail technology services
Required skills
Personnel management, fiscal responsibility, crisis management, SLA management, productivity improvement, employee development, data analysis
Preferred skills
Bachelor's degree, 5+ years experience, 3+ years leadership, Microsoft suite proficiency, cost optimization (via careerplan.io/jobs/5252195007-service-delivery-manager-central-region-at-toshibaglobalcommercesolutions)
Responsibilities
Manage team of 25 technicians, oversee fiscal performance and cost drivers, ensure customer satisfaction through timely service delivery, monitor technician productivity, develop team members, lead customer meetings.
Seniority
Mid-Senior, hands-on IC