Manager II, Service
Core
Lead a team of Field Service Engineers and Process Engineers to deliver world-class customer service, manage service operational KPIs, and execute aftermarket sales strategy for complex semiconductor capital equipment.
Role type
Senior Manager, Service Operations
Builds
Service delivery and spares business outcomes for semiconductor equipment customers
Domain
Semiconductor manufacturing equipment / Field Service
Deliverable
client delivery
Required skills
Team leadership, customer satisfaction management, service operational KPI management, workforce sizing, strategic business initiative execution, revenue and margin growth, account management, problem solving
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead and develop a team of Field Service Engineers and Process Engineers; ensure safety and quality culture; manage senior technical individual contributor pipeline plans; meet service operational KPIs and annual operational plan deliverables; establish workforce needs for customer investment cycles; execute strategic initiatives for revenue, margin, and market share growth; influence senior leaders with data-driven communication; own customer invoicing and service bookings forecasting; manage overall customer satisfaction for service delivery.
Seniority
Manager II, hands-on leadership