Manager II, Field Service
Core
Lead all customer service operations for ASM equipment within an assigned region, ensuring installation, qualification, and ongoing support of PEALD & PECVD tools.
Role type
Manager II, Field Service
Builds
Reliable semiconductor manufacturing equipment (PEALD & PECVD tools) for semiconductor clients
Domain
Semiconductor capital equipment / Field Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Field service management, P&L management, team leadership, spare parts logistics, project management, stakeholder management, SAP proficiency
Preferred skills
Semiconductor industry experience, account management, process improvement, strategic planning
Technologies
SAP, FSM systems
Responsibilities
Oversee installation, qualification, and service support of ASM equipment; Manage spare parts depots and consignment inventory; Lead and develop Field Service Engineers; Meet regional financial targets for service and spares; Ensure adherence to safety, quality, and compliance policies; Collaborate with Sales and internal teams to drive business objectives.
Seniority
Manager II, hands-on leadership