Sales Engineering Manager
Core
Building and leading a Sales Engineering function to drive enterprise deals through technical evaluations, architecture reviews, and customer-specific demos for a Voice AI platform.
Role type
Sales Engineering Manager (Player-coach)
Builds
Voice AI agents and telephony integrations for enterprise customers
Domain
Voice AI, Telephony, LLM Orchestration, Contact Center Infrastructure
Deliverable
Production ML models | product features | client delivery
Required skills
Hiring and managing Sales Engineers/Solutions Architects, building working integrations, reading API responses, debugging webhooks, experience with voice/telephony/contact center infrastructure, coaching technical teams, technical sales discovery and POC scoping
Preferred skills
Experience scaling a SE team, deep technical fluency in telephony protocols (SIP), familiarity with major contact center platforms (Twilio, Genesys, Five9)
Technologies
SIP, Twilio, Genesys, Five9, LLM orchestration frameworks, telephony APIs
Responsibilities
Own hiring plans and candidate evaluation, define standards for discovery/demos/POCs, manage capacity and deal assignment, review POCs before shipping, build reusable artifact libraries (reference architectures, integration patterns), track technical win rates and time-to-go-live
Seniority
Manager, building and scaling a function