Technical Account Manager
Core
Own the post-sales journey for enterprise customers to ensure rapid deployment, measurable KPIs, and ROI from AI phone agents.
Role type
Senior Technical Account Manager (Post-Sales)
Builds
Production AI voice agents for enterprise customers
Domain
AI/ML, Conversational AI, Telephony
Deliverable
production ML models
Required skills
Post-sales ownership, API & integration fluency (REST/JSON, SQL), incident management, cross-functional collaboration, executive communication, customer advocacy
Preferred skills
Startup experience, AI/ML or conversational AI background, distributed systems debugging, voice workflows expertise
Technologies
REST, JSON, SQL, AI/ML frameworks, telephony systems
Responsibilities
Diagnose blockers before they become problems, partner with engineers to troubleshoot production issues, educate customers on best practices and new features, map expansion opportunities, simplify complex AI behavior for stakeholders, drive adoption and growth
Seniority
Senior, hands-on IC