Delivery Manager - Professional Services
Core
Lead strategic Professional Services accounts and drive product adoption, expansion, and operational performance in a SaaS environment.
Role type
Senior Delivery Manager (Professional Services)
Builds
Customer success outcomes, product adoption roadmaps, and account growth strategies.
Domain
SaaS, conversational AI, and digital transformation
Required skills
Account management, stakeholder engagement, operational performance monitoring, roadmap development, root-cause analysis, ROI evaluation, cross-functional coordination, negotiation, upselling/cross-selling, AI and data application
Preferred skills
Messaging ecosystem experience (WhatsApp Business API, Messenger, RCS), intermediate Spanish
Technologies
WhatsApp Business API, Messenger, RCS, conversational SaaS
Responsibilities
Manage and evolve strategic Professional Services accounts throughout the post-implementation lifecycle; oversee customer operations and product performance; act as a consultative partner to clients; monitor operational metrics and identify improvement opportunities; develop roadmaps for product evolution and account expansion; identify opportunities to apply AI and data to optimize processes; diagnose operational challenges and conduct root-cause analysis; assess project ROI and economic feasibility; coordinate cross-functional teams; negotiate priorities to maintain focus on deadlines and value; support account expansion through upselling and cross-selling.
Seniority
Senior, hands-on IC