Customer Support Officer
Core
Provide comprehensive customer support to schools using the Compass education platform via phone, live chat, and email.
Role type
Customer Support Officer (Contact Centre)
Builds
Support services for schools and educational institutions
Domain
Education technology
Deliverable
client delivery
Required skills
problem-solving, multi-channel communication, prioritization, system learning, documentation, escalation management
Responsibilities
Respond to enquiries across phone, email, and live chat; resolve issues first time where possible; maintain accurate records in internal systems; identify and escalate risks or recurring issues; meet service standards and performance targets.
Seniority
Mid-level, hands-on IC
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