L1 Support Engineer - Portuguese (Part-time)
Core
Provide technical assistance and troubleshooting for Canvas LMS end-users (admins, faculty, staff, students) via phone, web, and email.
Role type
L1 Support Engineer
Builds
Resolves user issues and escalates complex bugs to Tier 2 Support for the Canvas learning management system.
Domain
EdTech / Learning Management Systems
Deliverable
client delivery
Required skills
Portuguese (fluent), technical troubleshooting, analytical skills, self-directed work, critical thinking, problem-solving, written and verbal communication
Preferred skills
sense of humor, ability to embrace change
Technologies
Canvas LMS, web-based ticketing systems, live chat
Responsibilities
Validate and clarify reported issues, answer how-to questions, fix end-user issues via UI, replicate and describe simple bugs, maintain thorough ticket records, escalate unresolved tickets to L2, create support process documentation
Seniority
L1 (Entry-level support)