L1 Support Engineer - Spanish Bilingual
Core
Provide technical assistance and troubleshooting for Canvas LMS end-users, administrators, and corporate clients via phone, web, and email.
Role type
L1 Support Engineer (Bilingual)
Builds
Support services for Canvas LMS users
Domain
EdTech / Learning Management Systems
Deliverable
client delivery
Required skills
English and Spanish fluency, technical troubleshooting, analytical skills, ticket management, issue replication, clear documentation
Preferred skills
Self-directed work, agile environment adaptability, positive communication, sense of humor
Responsibilities
Validate and clarify reported issues, answer how-to questions, fix end-user UI issues, replicate and describe simple bugs, maintain thorough ticket records, escalate unresolved tickets to L2, create support process documentation
Seniority
Entry-level / L1