Customer Success Manager - SaaS
Core
Manage a portfolio of mid-market and enterprise agribusinesses to ensure they realize value from the Onside operational intelligence platform, driving renewals and upsells.
Role type
Customer Success Manager (SaaS)
Builds
Onside operational intelligence platform for agribusinesses
Domain
Agriculture / Biosecurity / SaaS
Required skills
B2B SaaS customer management, account health monitoring, adoption lifting, data-driven prioritization, stakeholder management, renewal strategy, upselling coordination
Preferred skills
Experience with multi-site customers, comfort using health and usage data
Responsibilities
Set business-aligned goals with customers, drive adoption across multi-site operations, demonstrate ROI before renewals, coordinate upsells with Territory Managers, gather feedback for product roadmap
Seniority
Mid-Senior, hands-on IC