Senior Service Desk Engineer
Core
Provide expert-level technical support, troubleshoot complex hardware/software/infrastructure issues, and manage incidents for MSP clients.
Role type
Senior Service Desk Engineer (MSP)
Builds
Robust IT support solutions and incident resolution workflows for diverse client environments
Domain
Managed Services Provider (MSP), Cloud (AWS/Azure), On-premises Infrastructure
Deliverable
client delivery
Required skills
complex technical troubleshooting, hardware/software diagnostics, incident management, IT infrastructure knowledge, SLA adherence, ticketing system usage
Preferred skills
cloud strategy implementation, process improvement, autonomous work
Technologies
AWS, Azure, ticketing systems
Responsibilities
Provide expert-level support for complex technical issues, troubleshoot and resolve hardware/software/infrastructure problems, manage and prioritise incidents to meet SLAs, contribute to design and maintenance of IT infrastructure solutions, participate in on-call roster
Seniority
Senior, hands-on IC