Staff Client Support Engineer
Core
Senior technical escalation point for enterprise customers facing complex, high-impact production issues in data security, privacy, compliance, and AI-driven data management.
Role type
Staff Client Support Engineer (Senior IC)
Builds
Reliable data security and AI-driven data management solutions for enterprise customers
Domain
Data security, privacy, compliance, and AI-driven data management
Required skills
Linux administration, containerization (Docker, Kubernetes), cloud platforms (AWS, Azure, GCP), database management, programming (Python, JavaScript, C++, C#, Java), shell scripting, network protocols (SSH, SFTP, NFS, SMB, LDAP, Kerberos), root cause analysis, technical documentation, mentorship
Preferred skills
Graduate degree in technical or business field, experience with multiple programming languages
Technologies
Linux, Docker, Kubernetes, AWS, Azure, GCP, SQL Server, Oracle, PostgreSQL, MySQL, MongoDB, Python, JavaScript, C++, C#, Java, apt, yum, SSH, SFTP, SCP, NFS, SMB, LDAP, Kerberos
Responsibilities
Diagnose and resolve complex production issues for enterprise customers, analyze logs and metrics to identify root causes, develop technical fixes and workarounds, coordinate multi-party technical issues, collaborate with Engineering and Product Management on bug prioritization and enhancements, advocate for customer needs to influence product feedback, share expertise through documentation and mentorship, influence architectural decisions for scalable solutions
Seniority
Staff, hands-on IC with mentorship and architectural influence
