Manager, Account Management, SME & Growth, CN
Core
Front-line execution leader for post-sale growth, driving product adoption, upsell/cross-sell, and retention for SMEs in China.
Role type
Manager, Account Management (SME & Growth)
Builds
Revenue growth and customer retention for the SME & Growth segment in China
Domain
Fintech, cross-border payments, digital commerce
Required skills
Team leadership and coaching, GTM strategy execution, executive stakeholder management, data-driven performance coaching, account planning, risk mitigation, fintech ecosystem knowledge
Preferred skills
Scaling teams in high-growth tech/Fintech, CRM/reporting tools (Salesforce, Looker, SQL), API-based payment products
Technologies
Salesforce, Looker, SQL
Responsibilities
Lead and mentor a team of Account Managers/CSMs; Operationalize GTM strategy for revenue growth; Act as executive escalation point for key accounts; Partner with Product/Engineering/Marketing; Set and track team KPIs; Mitigate churn risks and resolve escalations
Seniority
Manager, hands-on IC with team leadership
