IT Support Intern - Melbourne
Core
Provide Level 1 IT support to end users by troubleshooting hardware, software, and network issues, and managing device setup and OS updates.
Role type
IT Support Intern
Builds
IT support services for end users
Domain
Information Technology / Customer Support
Deliverable
client delivery
Required skills
Windows OS knowledge, Microsoft 365 administration, hardware troubleshooting, network troubleshooting, system maintenance, IT documentation
Preferred skills
Cyber Security knowledge, Network Engineering knowledge, problem-solving, communication
Technologies
Windows, Microsoft 365
Responsibilities
Provide Level 1 IT support to end users, Troubleshoot hardware, software, and network issues, Set up and configure computers, laptops, and mobile devices, Install and update operating systems and software, Assist with Microsoft 365 administration and user support, Support basic network troubleshooting and system maintenance, Maintain IT documentation and asset records, Escalate complex technical issues when required
