IT Technical Support
Core
Provide first- and second-level technical support to employees across a mid-sized manufacturing organization, including office and production floor environments.
Role type
IT Technical Support Specialist
Builds
IT support services for manufacturing operations and office staff
Domain
Manufacturing / IT Support
Deliverable
client delivery
Required skills
hardware troubleshooting, Windows OS support, networking fundamentals, Microsoft 365 administration, cybersecurity procedures, user access management, documentation, vendor coordination
Preferred skills
associate degree or technical degree, relevant IT certification, experience in manufacturing environments
Technologies
Windows, Microsoft 365, Office 365, VPN, Network infrastructure, Printers, Scanners, Mobile devices
Responsibilities
Troubleshoot hardware, software, network, connectivity, and user-access issues; Install, configure, maintain, and troubleshoot Windows computers, mobile devices, printers, scanners, and related equipment; Support Microsoft 365, email, productivity applications, and other business software; Respond to help requests, documenting issues, troubleshooting steps, and resolutions; Assist with maintaining and troubleshooting servers, switches, wireless systems, and network infrastructure; Resolve network connectivity, internet, Wi-Fi, VPN, and related issues; Assist with user access, permissions, security settings, backups, system updates, and patches; Maintain accurate records of hardware, software, IT assets, licenses, renewals, subscriptions, and user assignments; Install and configure third-party software; Support technology in the manufacturing environment, including computers, terminals, printers, scanners, and connected devices on the production floor; Collaborate with production, maintenance, engineering, quality, accounting, HR, and other departments to resolve technology issues; Contribute to company website development, custom applications, scripts, automation tools, dashboards, and reports; Participate in IT improvement, system integration, and modernization projects