Senior Customer Success Manager
Core
Oversee a portfolio of tour and activity operators, building relationships to drive growth, optimize sales conversions, and ensure product adoption.
Role type
Senior Customer Success Manager
Builds
SaaS platform for tour and activity operators
Domain
Travel technology / Tourism
Deliverable
product features
Required skills
Account management, strategic business discussions, customer health monitoring, churn mitigation, cross-functional collaboration, mentorship, competitive landscape analysis
Preferred skills
Experience with HubSpot, Zendesk, JIRA, Google Workspace, OTAs, resellers, reservation technology
Responsibilities
Build and maintain strong relationships with top tier accounts, drive customer growth by optimizing online sales conversions, monitor and forecast account performance, proactively monitor customer health to mitigate churn, mentor newer team members, collaborate with Sales and Onboarding teams
Seniority
Senior, hands-on IC with mentorship responsibilities