Staff Designated Support Engineer
Core
Trusted technical partner for Priority Support customers, acting as the connective tissue between Snowflake teams and clients to ensure business continuity and resolve complex data platform issues.
Role type
Staff Designated Support Engineer (Senior IC)
Builds
Customer trust, high-quality support resolutions, and actionable insights for Snowflake's enterprise data platform.
Domain
Data Warehousing, Cloud Data Platforms, Enterprise Support
Deliverable
client delivery
Required skills
Advanced SQL, RDBMS knowledge, Data Warehousing expertise, Cloud ecosystem knowledge (AWS/Azure/GCP), ETL/ELT experience, Root cause analysis, Technical advocacy, Cross-functional collaboration
Preferred skills
Distributed database experience (MPP/Big Data), Scripting/coding, CI/CD tools, Container solutions, Internet protocols
Technologies
Snowflake, AWS, Azure, GCP, SQL, ETL/ELT tools, Kubernetes, Docker, Terraform
Responsibilities
Operate as primary point of contact for assigned customers; Partner with support and account teams to drive case progression; Surface insights on query performance and warehouse configuration; Lead problem-solving sessions for complex technical challenges; Advocate for customer priorities in account reviews; Lead knowledge-sharing sessions for peers and customers.
Seniority
Staff, hands-on IC with strategic influence