Customer Success Manager DACH (d/f/m)
Core
Drive customer retention and growth for 100+ accounts in the DACH region by acting as a strategic partner to HR leaders and executing scalable engagement programs.
Role type
Senior Customer Success Manager (DACH)
Builds
Customer retention, adoption, and expansion within the DACH region
Domain
HR SaaS / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, portfolio segmentation, upsell strategy development, recurring revenue model understanding, stakeholder engagement, process innovation
Preferred skills
SaaS industry experience, dynamic environment adaptability
Technologies
Portfolio segmentation tools
Responsibilities
Manage 100+ accounts in the DACH region, build strategic partnerships with HR leaders, prioritize book of business using data, drive adoption and retention via 1:few and 1:many formats, identify upsell opportunities, act as customer advocate for product feedback, implement scalable engagement models
Seniority
Mid-Senior, hands-on IC