Sr. Customer Implementation Specialist (d/f/m) - German Speaking
Core
Lead strategic onboarding and implementation for upper mid-market and enterprise HR SaaS customers in the DACH region, ensuring seamless adoption and value realization.
Role type
Senior Customer Implementation Specialist (IC)
Builds
HR software onboarding programs, integrations, and change enablement for enterprise clients
Domain
HR Technology / SaaS / B2B
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end onboarding management, multi-stakeholder alignment, complex project management, executive communication, issue escalation leadership, cross-functional collaboration, process improvement
Preferred skills
Upsell opportunity identification, mentoring new joiners, technical concept fluency
Technologies
HRIS integrations, SaaS platforms
Responsibilities
Lead end-to-end onboarding for upper mid-market and enterprise customers; Drive product adoption and best practices to increase retention; Run executive and working-level check-ins to align stakeholders and guide outcomes; Manage multiple complex onboarding programs in parallel; Triage and lead escalation of customer issues; Build trusted relationships with key stakeholders and leadership; Mentor peers and contribute to onboarding documentation
Seniority
Senior, hands-on IC
