Communications Agent
Core
Part-time front-line communications agent serving as the first voice for guests, handling inquiries, coordinating requests, and ensuring seamless service delivery across the hotel.
Role type
Part-time front office communications agent
Builds
Guest service interactions and operational coordination for hotel guests
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Verbal communication, telephone etiquette, active listening, multitasking, problem-solving, computer literacy
Preferred skills
Prior experience in hotel operator, guest services, or front office roles
Responsibilities
Answer and direct incoming calls, respond to guest enquiries and requests, serve as a central communication link between guests and departments, provide information on facilities and local attractions, coordinate guest requests (wake-up calls, amenities, transportation), monitor emergency communication procedures, support the Front Office team
Seniority
Entry-level, part-time