Front Desk Agent
Core
Welcome and assist guests with check-in, check-out, and reservations while coordinating with housekeeping and concierge to ensure seamless guest experiences.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room reservations, and daily cashier reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, payment processing, reservation management, conflict resolution, confidentiality, multitasking, shift flexibility
Preferred skills
Luxury hotel experience, Opera Cloud System familiarity, additional languages
Technologies
Opera Cloud System
Responsibilities
Handle check-in and check-out procedures, process payments and verify methods, manage room reservations including modifications and cancellations, coordinate with Housekeeping and Concierge, respond to guest inquiries and complaints, provide information on hotel facilities and local attractions
Seniority
Entry-level to Junior