GSA - Front Office
Core
Greeting guests, managing check-in/check-out, handling inquiries, and processing reservations to ensure guest satisfaction.
Role type
Front Office Agent
Builds
Guest check-in/check-out workflows, reservation management, and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, check-in/check-out management, reservation processing, cash handling, MS Office proficiency, multilingual communication
Preferred skills
Knowledge of local attractions, ability to speak additional languages
Responsibilities
Greet and welcome guests, manage check-in and check-out processes, handle guest inquiries and complaints, process room reservations and cancellations, manage cash transactions, maintain front desk organization
Seniority
Entry-level to Junior
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